Name: Customer Mania!: It's Never Too Late to Build a Customer-Focused Company
Price: 496.00 TWD
Availability: InStock
Author: Ken Blanchard
ISBN: 9780007210503

portada Customer Mania!: It's Never Too Late to Build a Customer-Focused Company

Customer Mania!: It's Never Too Late to Build a Customer-Focused Company

Type

Physical Book

Author

Ken Blanchard

Publisher

HarperCollins

Language

English

Pages

208

Format

Paperback

Dimensions

19.8 x 12.9 x 1.3 cm

Weight

0.19 kg.

ISBN13

9780007210503

Synopsis "Customer Mania!: It's Never Too Late to Build a Customer-Focused Company"

The One Minute Manager meets Yum!, the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success. Customer Mania! tells the story of a company Chairman and how his quest for superlative customer service has become the driving force for empowering his staff and growing his business. By embracing David's philosophy and projecting the vision themselves, the whole workforce helps the company become a leading worldwide success. Written in the parable style of all his previous books, this is actually the first to be based on a true story. Ken Blanchard is a consultant to David C. Novak, the chairman of Yum! Brands (formerly Tricon Global Restaurants), which owns three of the world's best known fast food franchises: Pizza Hut, KFC and Taco Bell. Yum!'s combined force gives it an impressive portfolio of 33,000 restaurants in over 120 countries, making it the #1 restaurant chain worldwide by outlets, although McDonalds outperforms it by sales.

Ken Blanchard

(Author)

View Author's Page

Es una autoridad mundial en temas de management, en especial de liderazgo y motivación. Creador de las "fábulas gerenciales" como forma para transmitir y enseñar habilidades de dirección y administración efectiva, hoy en día se considera un experto tanto en el género como en las materias de las que se ocupa.

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