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  3. 1 Economics, finance, business and management  Business and management  Sales and marketing  Customer service

Customer service Books

We found 1.966 Books

Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Revised, Expanded)

Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Revised, Expanded)

Reichheld, Fred ; Markey, Rob
Harvard Business Review Press, 2011, Hardcover, New

NT$ 1,070
raving fans,a revolutionary approach to customer service

raving fans,a revolutionary approach to customer service

Ken Blanchard
William Morrow and Company, Hardcover, New

NT$ 886
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

Treacy, Michael ; Wiersema, Fred
Basic Books (AZ), 1997, Paperback, New

NT$ 733
Available Used in Good Condition for NT$ 612. Buy Used
Never Lose a Customer Again: Turn any Sale Into Lifelong Loyalty in 100 Days

Never Lose a Customer Again: Turn any Sale Into Lifelong Loyalty in 100 Days

Coleman, Joey
Portfolio, 2017, Hardcover, New

NT$ 909
new sales. simplified.

new sales. simplified.

Weinberg, Mike
(2)
Amacom, Paperback, New

NT$ 754
Dotcom Secrets: The Underground Playbook for Growing Your Company Online With Sales Funnels

Dotcom Secrets: The Underground Playbook for Growing Your Company Online With Sales Funnels

Brunson, Russell
(3)
Hay House, Paperback, New

NT$ 752
The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company

The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company

McCulloch, Wayne
Lioncrest Publishing, 2021, Paperback, New

NT$ 690
likeonomics: the unexpected truth behind earning trust, influencing behavior, and inspiring action

likeonomics: the unexpected truth behind earning trust, influencing behavior, and inspiring action

Bhargava, Rohit
Wiley, Hardcover, New

NT$ 713
The Service Culture Handbook: A Step-By-Step Guide to Getting Your Employees Obsessed With Customer Service

The Service Culture Handbook: A Step-By-Step Guide to Getting Your Employees Obsessed With Customer Service

Toister, Jeff
Toister Performance Solutions, 2017, Paperback, New

NT$ 712
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets

The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets

Micah Solomon; Herve Humler
Selectbooks, 2019, Paperback, New

NT$ 724
Superfans: The Easy way to Stand Out, Grow Your Tribe, and Build a Successful Business

Superfans: The Easy way to Stand Out, Grow Your Tribe, and Build a Successful Business

Flynn, Pat
Get Smart Books, 2019, Hardcover, New

NT$ 873
getting naked,a business fable about shedding the three fears that sabotage client loyalty

getting naked,a business fable about shedding the three fears that sabotage client loyalty

Lencioni, Patrick M.
Jossey-Bass, Hardcover, New

NT$ 743
Onboarding Matters: How Successful Companies Transform new Customers Into Loyal Champions

Onboarding Matters: How Successful Companies Transform new Customers Into Loyal Champions

Weber, Donna
Springboard in LLC, 2021, Paperback, New

NT$ 621
The Forever Transaction:: How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave

The Forever Transaction:: How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave

Baxter, Robbie Kellman
McGraw-Hill Companies, Paperback, New

NT$ 1,459
An Introduction to Service Design: Designing the Invisible

An Introduction to Service Design: Designing the Invisible

Penin, Lara
Bloomsbury Visual Arts, 2018, Paperback, New

NT$ 1,600
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail

The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail

Christensen, Clayton M.
Harvard Business Review Press, 2016, Paperback, New

NT$ 934
The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale

The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale

Peterson, Erik ; Riesterer, Tim ; Smith, Conrad
McGraw-Hill Companies, 2015, 1 edition, Hardcover, New

NT$ 1,498
No Thanks, I'm Just Looking: Sales Techniques for Turning Shoppers into Buyers

No Thanks, I'm Just Looking: Sales Techniques for Turning Shoppers into Buyers

Friedman, Harry J.
Wiley, Hardcover, New

NT$ 771
Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Schulze, Horst ; Merrill, Dean
Zondervan, 2019, N/A edition, Hardcover, New

NT$ 1,036
The Jolt Effect: How High Performers Overcome Customer Indecision

The Jolt Effect: How High Performers Overcome Customer Indecision

Matthew Dixon
Portfolio, 2022, Hardcover, New

NT$ 887
Data Driven: Harnessing Data and ai to Reinvent Customer Engagement

Data Driven: Harnessing Data and ai to Reinvent Customer Engagement

Chavez, Tom ; O'Hara Chris ; Vaidya, Vivek
McGraw-Hill Companies, 2018, 1 edition, Hardcover, New

NT$ 1,459
Rethinking Users: The Design Guide to User Ecosystem Thinking

Rethinking Users: The Design Guide to User Ecosystem Thinking

Youngblood, Michael ; Chesluk, Benjamin J. ; Haidary, Nadeem
Bis Publishers, Hardcover, New

NT$ 1,278
Inspired: How to Create Tech Products Customers Love (Silicon Valley Product Group)

Inspired: How to Create Tech Products Customers Love (Silicon Valley Product Group)

Cagan, Marty
(3)
Wiley, 2017, Hardcover, New

NT$ 886
How to win Customers and Keep Them for Life: Revised and Updated for the Digital age

How to win Customers and Keep Them for Life: Revised and Updated for the Digital age

LeBoeuf, Michael
Berkley Books, 2000, Paperback, New

NT$ 529
Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service

Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service

The Disney Institute
Disney Editions, Hardcover, New

NT$ 797
The Retail Experiment

The Retail Experiment

Roche, Amy
Michael Hanrahan Publishing, Paperback, New

NT$ 1,106
Customer Relationship Management Systems Handbook Management

Customer Relationship Management Systems Handbook Management

Sharp, Duane E.
Auerbach Publications, 1 edition, Hardcover, New

NT$ 5,541
The Compass and the Nail: How the Patagonia Model of Loyalty can Save Your Business, and Might Just Save the Planet [Revised Hardcover Edition]

The Compass and the Nail: How the Patagonia Model of Loyalty can Save Your Business, and Might Just Save the Planet [Revised Hardcover Edition]

Wilson, Craig
Rare Bird Books, 2021, Hardcover, New

NT$ 894
Buyer Personas Revised and Expanded: Gain Deep Insight Into Your Customers' Buying Decisions and Win More Business

Buyer Personas Revised and Expanded: Gain Deep Insight Into Your Customers' Buying Decisions and Win More Business

Kraus, Jim ; Revella, Adele
Wiley, Hardcover, New

NT$ 828
Legendeering: The Brand-New (But Tried and True) Video Communication Strategy to Humanize Your Business

Legendeering: The Brand-New (But Tried and True) Video Communication Strategy to Humanize Your Business

Langan, Tom
Worldchangers Media, Paperback, New

NT$ 855
Reinventing Retail

Reinventing Retail

Shepherd, Ian
Pearson Business, 2019, 1 edition, Paperback, New

NT$ 695
Managing Online Reputation: How to Protect Your Company on Social Media

Managing Online Reputation: How to Protect Your Company on Social Media

Pownall, Charlie
Palgrave MacMillan, Paperback, New

NT$ 1,159
high-profit selling

high-profit selling

Hunter Csp, Mark
Amacom, Paperback, New

NT$ 885
The Experience Effect: Engage Your Customers With a Consistent and Memorable Brand Experience

The Experience Effect: Engage Your Customers With a Consistent and Memorable Brand Experience

Joseph, Jim
Amacom, 2010, Paperback, New

NT$ 885
A Flight Attendant's Full Disclosure: How to Manage Customer Service Breakdowns

A Flight Attendant's Full Disclosure: How to Manage Customer Service Breakdowns

Cathcart, Jim ; Woodbridge, Becky
Woodbridge Press Publishing Company, Paperback, New

NT$ 840
customer winback: how to recapture lost customers--and keep them loyal

customer winback: how to recapture lost customers--and keep them loyal

Griffin, Jill ; Lowenstein, Michael W.
Jossey-Bass, 2001, Paperback, New

NT$ 1,000
The Commonwealth of Self Interest: Business Success Through Customer Engagement

The Commonwealth of Self Interest: Business Success Through Customer Engagement

Greenberg, Paul ; Stewart, Roger ; Benioff, Marc
56 Group, LLC, 2019, Hardcover, New

NT$ 1,156
Developing Relationships, Personalization, and Data Herald in Marketing 5. 0 (Advances in Marketing, Customer Relationship Management, and E-Services)

Developing Relationships, Personalization, and Data Herald in Marketing 5. 0 (Advances in Marketing, Customer Relationship Management, and E-Services)

Business Science Reference, 2022, Hardcover, New

NT$ 9,911
Promoting Consumer Engagement Through Emotional Branding and Sensory Marketing

Promoting Consumer Engagement Through Emotional Branding and Sensory Marketing

Gupta, Monika ; Jindal, Priya ; Bansal, Shubhi
IGI Global, Hardcover, New

NT$ 10,349
Rob Versus The Entitled: Defeating The Aggressive, Offended, and Easily Triggered With A Little Common Sense & A Lot Of Sarcasm.

Rob Versus The Entitled: Defeating The Aggressive, Offended, and Easily Triggered With A Little Common Sense & A Lot Of Sarcasm.

Anspach, Rob
Anspach Media, Paperback, New

NT$ 772
Debates in Marketing Orientation (Emerald Points)

Debates in Marketing Orientation (Emerald Points)

Bilgehan Bozkurt
Emerald Publishing Limited, 2019, Paperback, New

NT$ 2,690
Relationship Banking: Cross-Selling the Bank's Products & Services to Meet Your Customer's Every Financial Need

Relationship Banking: Cross-Selling the Bank's Products & Services to Meet Your Customer's Every Financial Need

Ritter, Dwight S.
Probus Publishing Co., 1993, Hardcover, New

NT$ 1,532
The Impact Of Excellent Customer Service On Business Growth

The Impact Of Excellent Customer Service On Business Growth

Akeeb, Uche
Createspace, Paperback, New

NT$ 840
The Superpromoter: The Power of Enthusiasm

The Superpromoter: The Power of Enthusiasm

Vogelaar, R.
Palgrave MacMillan, Paperback, New

NT$ 1,847
Crm Systems in Industrial Companies: Intra- And Inter-Organizational Effects

Crm Systems in Industrial Companies: Intra- And Inter-Organizational Effects

Perna, A. ; Baraldi, E.
Palgrave MacMillan, Paperback, New

NT$ 3,325
The Discourse of Customer Service Tweets: Planes, Trains and Automated Text Analysis

The Discourse of Customer Service Tweets: Planes, Trains and Automated Text Analysis

Lutzky, Ursula
Bloomsbury Publishing, Hardcover, New

NT$ 5,527
The Art and Science of Delivering Superior Customer Service

The Art and Science of Delivering Superior Customer Service

Glaser, Harold ; McIntyre, Charles
Createspace, Paperback, New

NT$ 840
Corporate Gifts: All You Need to Know

Corporate Gifts: All You Need to Know

Ekanem, Anthony
Notion Press, Paperback, New

NT$ 712
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