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portada A Guide to Computer User Support for Help Desk and Support Specialists
Type
Physical Book
Author
Publisher
Language
English
Pages
688
Format
Paperback
Dimensions
22.9 x 18.3 x 2.8 cm
Weight
1.00 kg.
ISBN13
9781285852683
Edition No.
0006
Categories

A Guide to Computer User Support for Help Desk and Support Specialists

Fred Beisse (Author) · Cengage Learning · Paperback

A Guide to Computer User Support for Help Desk and Support Specialists - Beisse, Fred

New Book Imported to Taiwan
Delivery: 04 Aug - 13 Aug Shipping: 13 to 15 business days.
NT$ 9,360
NT$ 9,360

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Synopsis "A Guide to Computer User Support for Help Desk and Support Specialists"

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

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The book is written in English.

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The binding of this edition is Paperback.

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