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portada Application Support Engineer
Type
Physical Book
Publisher
Author
Language
English
Pages
80
Format
Paperback
ISBN13
9798173892744

Application Support Engineer

Dhasara Palanisamy (Author) · Paul Wallis Books · Paperback

Application Support Engineer - Dhasara Palanisamy

New Book Imported to Taiwan
Delivery: 16 Nov - 24 Nov Shipping: 6 to 7 business days.
NT$ 431
NT$ 431

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Synopsis "Application Support Engineer"

Are you a fresh graduate with an offer for an "Application Support" or "Production Support" role — and no idea what the job actually looks like on day one? Application Support Engineer: Beginner to Job Ready is the honest, no-fluff guide that explains everything a support engineer needs to know, in plain English, the way a senior colleague would explain it to you on your first day. Inside, you'll learn: What Application Support really means, and how L1, L2, and L3 roles differ How Incidents, Problems, Changes, and Service Requests actually work SLAs, Priority, and Severity — and how they decide what you work on first Practical SQL, API/Postman, and Linux basics — only what you truly need on the job How to read application logs and investigate issues like a pro A step-by-step Root Cause Analysis (RCA) method and ready-to-use template 10+ realistic production support scenarios, solved the way real tickets are solved The tools used every day in Application Support (ticketing, monitoring, logging) 50+ real interview questions with simple, sample answers A 30-day learning plan and a final job-readiness checklist Written specifically for fresh graduates, career switchers, and IT professionals in India (and anywhere else) who want real, job-ready skills — not textbook theory — this book gives you a clear, practical, and honest roadmap so that when your interview comes, you are genuinely ready for it. No exaggerated promises. No jargon overload. Just the knowledge you need to walk into your first Application Support role with confidence.

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The book is written in English.

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The binding of this edition is Paperback.

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