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portada Customer Service: A Practical Approach
Type
Physical Book
Publisher
Author
Year
2013
Language
English
Pages
200
Format
Paperback
ISBN13
9781292040356
Edition No.
1

Customer Service: A Practical Approach

Elaine Harris (Author) · Pearson · Paperback

Customer Service: A Practical Approach - Elaine Harris

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Synopsis "Customer Service: A Practical Approach "

For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

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