Name: introduction to real itsm
SKU: 24933435
Price: 1005.00 TWD
Availability: InStock
Author: England, Rob
ISBN: 9781438243061

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Type

Physical Book

Author

Rob England

Publisher

Createspace

Year

2008

Language

English

Pages

124

Format

Paperback

Dimensions

22.9x15.2x0.7 cm

Weight

0.18 kg.

ISBN

1438243065

ISBN13

9781438243061

Synopsis "introduction to real itsm"

This humorous book is for those who work in Information Technology (IT) and for those who have IT done to them. Service Management is all the rage in IT at the moment, hence "ITSM". The leading description of ITSM is ITIL(r). This book is not about ITIL. Really. Real ITSM(tm) is a tongue-in-cheek satirical look at what the real-life practices might be, as compared to the idealised models in frameworks like ITIL or COBIT or ISO20000 or ... "[My wife] read the introduction and said it was the first IT book that held her interest past page two" Change Manager, postal service "I experienced numerous moments of amusement, humor and outright hilarity, which made reading this book at my desk during work hours a bit difficult." Bob Grinsell For more on Real ITSM (and more samples from the book!) come to the Real ITSM world at www.realitsm.com

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introduction to real itsm - England, Rob

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