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portada Smart Services Summit: Smart Services Supporting the New Normal
Type
Physical Book
Publisher
Author
Language
English
Pages
168
Format
Hardcover
Dimensions
23.4x15.6x1.3 cm
Weight
0.45 kg.
ISBN13
9783030970413
Categories

Smart Services Summit: Smart Services Supporting the New Normal

West, Shaun ; Meierhofer, Jürg ; Mangla, Utpal (Author) · Springer · Hardcover

Smart Services Summit: Smart Services Supporting the New Normal - West, Shaun ; Meierhofer, Jürg ; Mangla, Utpal

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Synopsis "Smart Services Summit: Smart Services Supporting the New Normal"

This book provides state-of-the-art descriptions of smart service innovations in the industry, supported by novel scientific approaches. It gathers findings and insights presented at the fourth Smart Services Summit, held in Zurich, Switzerland, in October 2021, which primarily focused on how smart services have enabled companies to adapt during and to the COVID-19 pandemic.The book includes examples of remote and collaborative working that actively involve customers in service processes, requiring a change in mindset for more traditional firms. Moreover, it explores how services can be delivered faster and more affordable with the aid of new technologies and in collaboration with the customers, leading to new value propositions and business models and thus an evolution of smart services. Given its scope, the book offers an essential guide for practitioners and advanced students alike.

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The binding of this edition is Hardcover.

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