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portada Talop Client Relationship Management
Type
Physical Book
Publisher
Author
Language
English
Pages
76
Format
Paperback
ISBN13
9780992057107

Talop Client Relationship Management

William A Howatt; Tyler Hayden; Constance Robinson (Author) · Way With Words · Paperback

Talop Client Relationship Management - William A Howatt; Tyler Hayden; Constance Robinson

New Book Imported to Taiwan
Delivery: 08 Dec - 21 Dec Shipping: 17 to 21 business days.
NT$ 767
NT$ 767

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Synopsis "Talop Client Relationship Management"

Client relationship management (CRM) results in great service to the client, but it is so much more than service with a smile. Recognizing that CRM needs to be embedded throughout all levels of an organization, Bill Howatt and Tyler Hayden, an international expert in developing teams and customer service, created an easy-to-use and relevant model (the H&H CRM Model). This model focuses on the two pillars of CRM: relationship building and client service. Neither can independently ensure client satisfaction. Together, they offer a sustainable means of providing CRM excellence. After reading this book you will understand the roles of clients, companies, and caretakers in relationship building ABCs (attitudes, behaviours, and consequences) of client service.

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All books in our catalog are Original.

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The book is written in English.

What is the format of this book?

The binding of this edition is Paperback.

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