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portada ITIL and BPM Integrated in the Software Release Process
Type
Physical Book
Author
Publisher
Language
English
Pages
52
Format
Paperback
Dimensions
22.9x15.2x0.3 cm
Weight
0.09 kg.
ISBN13
9786207223114
Categories

ITIL and BPM Integrated in the Software Release Process

Dacyr Dante de Oliveira Gatto (Author) · Renato José Sassi (Author) · Our Knowledge Publishing · Paperback

ITIL and BPM Integrated in the Software Release Process - Gatto, Dacyr Dante de Oliveira ; Sassi, Renato José

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Synopsis "ITIL and BPM Integrated in the Software Release Process"

The aim of this research paper is to present a case study of a software development company, which analysed the Software Version Release Management process carried out for the client, as well as the problems that occurred in this execution during the period observed. In addition, the theoretical concepts of the processes contained in the ITIL library will be presented, with a focus on Release Management, and the concepts related to Business Process Management, according to the BPM methodology. This research also addresses how the theoretical contextualisation was applied to the company's processes, what tools were adopted, what results were obtained and whether the objective of structuring the processes and solving the problems encountered was achieved.

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