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portada Process Excellence for IT Operations: a Practical Guide for IT Service Process Management
Type
Physical Book
Author
Publisher
Language
English
Pages
332
Format
Paperback
Dimensions
22.9x15.2x1.8 cm
Weight
0.44 kg.
ISBN13
9780615877525
Categories

Process Excellence for IT Operations: a Practical Guide for IT Service Process Management

Prafull Verma (Author) · Kalyan Kumar B. (Author) · Process Excellence for It Operations · Paperback

Process Excellence for IT Operations: a Practical Guide for IT Service Process Management - Kumar B., Kalyan ; Verma, Prafull

New Book Imported to Taiwan
Delivery: 19 Oct - 30 Oct Shipping: 16 to 20 business days.
NT$ 1,382
NT$ 1,382

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Synopsis "Process Excellence for IT Operations: a Practical Guide for IT Service Process Management"

As the title suggests, the book is providing a practical guidance on managing the processes for IT Services. There are lot of guidance available on technology management in IT industry but this book is focusing on technology independent service management. The book will be addressed to all IT people from a process practitioner perspective, however, the fundamentals are presented in simplistic terms, and therefore it should be useful to all IT people. It will describe the process engineering concept and how it can be applied to IT Service Management. This is not about the industry standard framework such as ITIL and COBIT but about the common processes that are generally used in real life operations. I will be using analogies and illustrations from non IT world also to make the things simple. This book does not focus on any technology.

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The book is written in English.

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The binding of this edition is Paperback.

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