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portada Beating the System: Using Creativity to Outsmart Bureaucracies
Type
Physical Book
Publisher
Author
Year
2005
Language
English
Pages
175
Format
Paperback
ISBN13
9781576753309
Categories

Beating the System: Using Creativity to Outsmart Bureaucracies

Russell L. Ackoff; Sheldon Rovin (Author) · Mcgraw-Hill Publ.Comp. · Paperback

Beating the System: Using Creativity to Outsmart Bureaucracies - Russell L. Ackoff; Sheldon Rovin

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Delivery: 04 Nov - 12 Nov Shipping: 18 to 19 business days.
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Synopsis "Beating the System: Using Creativity to Outsmart Bureaucracies "

When was the last time you dealt with a bureaucracy—the phone company, an airline, a hospital, school, or government agency—and got what you wanted without weaving through a maze of infuriating hand-offs? Have you found these systems to be utterly indifferent to the inconvenience or hardship they cause? Russell Ackoff and Sheldon Rovin say, "Enough is enough!" They have extensively studied organizational systems—how they function and malfunction, what drives them, and where their weaknesses are. Here they share both perversely entertaining anecdotes about the abuse of individuals by various bureaucracies and detail the creative—and deeply satisfying—approaches these people used to get even. Best of all, they offer successful strategies and tactics you can use to pinpoint the weakness of any system and exploit it to your advantage.

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