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portada call center controlling (in German)
Type
Physical Book
Publisher
Author
Language
German
Pages
183
ISBN
3409126805
ISBN13
9783409126809
Categories

call center controlling (in German)

Florian Schümann,Horst Tisson (Author) · gabler betriebswirt · Physical Book

call center controlling (in German) - florian schümann,horst tisson

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Synopsis "call center controlling (in German)"

call-center-grundlagen (typologie, organisatorische einbindung, call-center-modell) - controlling-grundlagen (begriff, funktionen, balanced scorecard, immaterielle werte) -

call-center-controlling (systematik, strategischer rahmen, ziel- und steuerungsgrößen, wirkungszusammenhänge von kennzahlen, planung, abweichungsanalyse, schema einer call-center-scorecard)

gabler betriebswirt

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The book is written in German.

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