Name: Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations)
Price: 4285.00 TWD
Availability: InStock
Author: andrew (edt) sturdy
ISBN: 9780333946077

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portada Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations)

Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations)

Type

Physical Book

Publisher

Palgrave

Author

andrew (edt) sturdy

Synopsis "Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations) "

Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.