Name: Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
Price: 9768.00 TWD
Availability: InStock
Author: Coscia, Stephen
ISBN: 9781138412224

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portada Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

Type

Physical Book

Author

Stephen Coscia

Publisher

CRC Press

Language

English

Pages

144

Format

Hardcover

Dimensions

22.9 x 15.5 x 1.3 cm

Weight

0.27 kg.

ISBN13

9781138412224

Edition No.

0005

Synopsis "Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone"

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.;

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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone - Coscia, Stephen

Synopsis "Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone"

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