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portada Customer Service Representatives
Type
Physical Book
Publisher
Author
Year
2026
Language
English
Pages
250
Format
Hardcover
Dimensions
23.4x15.6x1.5 cm
ISBN13
9789360846787

Customer Service Representatives

D Jagadheep & Anjana K (Author) · Wordpen Academics · Hardcover

Customer Service Representatives - D Jagadheep & Anjana K

New Book Imported to Taiwan
Delivery: 15 Sep - 23 Sep Shipping: 5 to 6 business days.
NT$ 2,343
NT$ 2,343

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Synopsis "Customer Service Representatives"

Customer Service Representative is the ultimate guide for anyone looking to excel in the fast-paced and dynamic world of customer service. Whether you're starting your career in customer support or seeking to refine your skills, this book provides actionable insights, practical techniques, and real-world examples to deliver outstanding service at every touchpoint.

Key Features:
Role and Responsibilities: Provides a comprehensive overview of the key duties and expectations of a customer service representative.
Communication Skills: Explains how to effectively communicate with customers, including active listening, clear responses, and managing customer emotions.
Problem-Solving Techniques: Offers strategies for addressing customer concerns, resolving complaints, and finding solutions quickly and efficiently.
Building Customer Relationships: Focuses on creating long-term customer loyalty through trust, empathy, and exceptional service.
Handling Difficult Situations: Provides guidance on managing challenging customer interactions, maintaining professionalism, and turning negative experiences into positive outcomes.
Technology in Customer Service: Explores the role of technology, including CRM software and chatbots, in enhancing service delivery and efficiency.
Performance Metrics: Teaches how to measure success using key performance indicators (KPIs), such as customer satisfaction, first-call resolution, and response times.
Career Development: Offers tips for career growth, professional development, and moving up in the customer service field.

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All books in our catalog are Original.

In what language is the book written?

The book is written in English.

What is the format of this book?

The binding of this edition is Hardcover.

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