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portada Design Issues for Service Delivery Platforms: Incorporate User Experience: A Grounded Theory Study of Individual User Needs
Type
Physical Book
Publisher
Author
Year
2015
Language
English
Pages
453
Format
Paperback
ISBN13
9783658105402
Edition No.
2015
Categories

Design Issues for Service Delivery Platforms: Incorporate User Experience: A Grounded Theory Study of Individual User Needs

Martin Bergaus (Author) · Springer Vieweg · Paperback

Design Issues for Service Delivery Platforms: Incorporate User Experience: A Grounded Theory Study of Individual User Needs - Martin Bergaus

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Synopsis "Design Issues for Service Delivery Platforms: Incorporate User Experience: A Grounded Theory Study of Individual User Needs "

Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.

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