Name: Measuring Customer Satisfaction
SKU: 24961884
Price: 1856.00 TWD
Availability: InStock
Author: Amjad Al-Nasser
ISBN: 9783838348551

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Type

Physical Book

Publisher

Lap Lambert Academic Publishing

Author

Amjad Al-Nasser

Year

2010

Language

English

Pages

116

Format

Paperback

Dimensions

22.9x15.2x0.7 cm

Weight

0.18 kg.

ISBN

3838348559

ISBN13

9783838348551

Synopsis "Measuring Customer Satisfaction"

This book is intended both as a text and as a reference source for researchers and practitioners in estimation theory, information theory, multi group analysis, measurement models, customer satisfaction index and service of quality. For this purpose, an up to date comprehensive bibliography on this topic has been included There are few books introduce the idea of generalized maximum entropy. This book; based on some of my published articles with my colleagues and former students, is consider as the first monograph to combine between two new statistical subjects, customer satisfaction and generalized maximum entropy. It takes the reader step-by-step to understand the generalized maximum entropy as a new estimation method from a simple linear model to measurement error models; the so called errors-in- variables models; then achieving more complicated linear structural relationships.

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