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portada Revolutionize Your Customer Experience
Type
Physical Book
Publisher
Author
Year
2004
Language
English
Pages
220
Format
Hardcover
Weight
1
ISBN
140393603X
ISBN13
9781403936035
Edition No.
2005
Categories

Revolutionize Your Customer Experience

Colin Shaw (Author) · Palgrave Macmillan · Hardcover

Revolutionize Your Customer Experience - Colin Shaw

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Synopsis "Revolutionize Your Customer Experience "

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

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The book is written in English.

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The binding of this edition is Hardcover.

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