Name: Service Management Made Simple: Second Edition
SKU: 54807654
Price: 1350.00 TWD
Availability: InStock
Author: Marchand, Gregory J.
ISBN: 9781976348723

portada Service Management Made Simple: Second Edition

Service Management Made Simple: Second Edition

Type

Physical Book

Author

Gregory J. Marchand

Publisher

Createspace

Language

English

Pages

292

Format

Paperback

Dimensions

22.9x15.2x1.5 cm

Weight

0.39 kg.

ISBN13

9781976348723

Synopsis "Service Management Made Simple: Second Edition "

Owning or operating an automotive repair shop is never easy, but it doesn't have to be overly complicated either. Understanding what a customer is worth to your shop, being committed to customer retention, knowing your performance indicators, implementing consistent process, and being able to attract and retain quality employees are key aspects to running a successful automotive repair shop. In the 2nd Edition of the popular Service Management Made Simple, Greg Marchand discusses these concepts and more in a simple, easy-to-understand, easy-to-implement format. Chapters have been added describing the best marketing practices and using key performance indicators. Additional content has been added to original chapters discussing customer trust, active listening, and employee development. With 30 years of automotive experience as a shop owner, dealership service advisor, and factory customer satisfaction expert Greg understands that even though every repair shop is different, and every market has its own uniqueness, there are still simple, effective, and inexpensive best practices to attract customers, retain employees, and grow a profitable business. This book will change the way you see your service business. Learn to create extraordinary customer service, construct pay plans that drive productivity, know what the important performance indicators are, and increase your profits today.

Customers reviews

Have you read this book? Login to add your review.

More customer reviews

0% (0)
0% (0)
0% (0)
0% (0)
0% (0)

Questions and Answers about the Book

Do you have a question about the book? Login to be able to add your own question.

Opinions about Bookdelivery

More customer reviews

Service Management Made Simple: Second Edition - Marchand, Gregory J.

Synopsis "Service Management Made Simple: Second Edition "

Customers reviews

Frequently Asked Questions about the Book

Is the book original?

In what language is the book written?

What is the format of this book?

Questions and Answers about the Book

Opinions about Bookdelivery