Name: Service Quality and Customer Satisfaction levels in Railway Industries
Price: 1525.00 TWD
Availability: InStock
Author: Mulenga, Chrispine Chola
ISBN: 9786200467577

portada Service Quality and Customer Satisfaction levels in Railway Industries

Service Quality and Customer Satisfaction levels in Railway Industries

Type

Physical Book

Author

Chrispine Chola Mulenga

Publisher

LAP Lambert Academic Publishing

Language

English

Pages

Format

Paperback

Dimensions

22.9 x 15.2 x 0.4 cm

Weight

0.10 kg.

ISBN13

9786200467577

Synopsis "Service Quality and Customer Satisfaction levels in Railway Industries"

Rail transport plays a critical role in the development of any country. With its inherent advantage of being bulk carrier, safer and cheaper, rail transport is an important component in intermodal transportation. It is also more environmentally friendly, has less congestion and has a better fuel efficiency than other modes of transport. A poorly utilised railway adversely affects transport system and leads to decreased contribution to the country's economy. Customer satisfaction and retention is one of the key determinants to measure the quality of products or services in the railway industry. Due to the growing importance of quality in our life, customers desire to enjoy a relatively better quality of products and services. Therefore, the rapid population growth in Zambia has contributed to an increase of people travelling demands. In Zambia, Passenger trains are the cheapest and comfortable mode of travelling especially for long distances. Hence, in today's business environment, the companies who do not provide value to their customers offer an opportunity for the competitors to maneuver these customers. Service quality has been viewed as a determinant of customer satisfaction.

Customers reviews

Have you read this book? Login to add your review.

More customer reviews

0% (0)
0% (0)
0% (0)
0% (0)
0% (0)

Questions and Answers about the Book

Do you have a question about the book? Login to be able to add your own question.

Opinions about Bookdelivery

More customer reviews

Service Quality and Customer Satisfaction levels in Railway Industries - Mulenga, Chrispine Chola

Synopsis "Service Quality and Customer Satisfaction levels in Railway Industries"

Customers reviews

Frequently Asked Questions about the Book

Is the book original?

In what language is the book written?

What is the format of this book?

Questions and Answers about the Book

Opinions about Bookdelivery