Name: Six Sigma Service
SKU: 60094972
Price: 621.00 TWD
Availability: InStock
Author: Asefeso McIps Mba, Ade
ISBN: 9781291826944

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Type

Physical Book

Author

Ade Asefeso McIps Mba

Publisher

Lulu.com

Language

English

Pages

114

Format

Paperback

Dimensions

21x14.8x0.6 cm

Weight

0.15 kg.

ISBN13

9781291826944

Synopsis "Six Sigma Service"

Six Sigma goes in to the details of improving customer service, generating business expansion and gaining knowledge about the service sectors business processes. Most service industries revolve around areas of finance, human resources and sales and marketing. Hence, Six Sigma delves deeply into the subject of soft skills. Six Sigma can be applied to a company that provides housekeeping services. Firstly, the companies working processes would need to be understood. Using the DMIAC method or the define-measure-improve-analyze-control method, Six Sigma can definitely implement quality in any industry. As the main aim of this methodology is to reduce defects, the first step would be detecting the particular defect. Secondly, data will be collected to observe how, why and how often these defects occur. Next, the Six Sigma team implements an outstanding employees method of working as the normal method for all employees. Finally, new employees are taught the correct techniques.

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Six Sigma Service - Asefeso McIps Mba, Ade

Synopsis "Six Sigma Service"

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