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portada Solving The Customer-Experience Puzzle: A Guidebook For Leaders
Type
Physical Book
Author
Publisher
Language
English
Pages
320
Format
Paperback
Dimensions
22.9x15.2x1.8 cm
Weight
0.47 kg.
ISBN13
9786200313232
Categories

Solving The Customer-Experience Puzzle: A Guidebook For Leaders

Javad Rezaeianzeidi (Author) · Prof Morteza Kohansal (Author) · Hamed Sohrabzadi (Author) · LAP Lambert Academic Publishing · Paperback

Solving The Customer-Experience Puzzle: A Guidebook For Leaders - Kohansal, Prof Morteza ; Rezaeianzeidi, Javad ; Sohrabzadi, Hamed

New Book Imported to Taiwan
Delivery: 16 Oct - 26 Oct Shipping: 14 to 15 business days.
NT$ 3,193
NT$ 3,193

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Synopsis "Solving The Customer-Experience Puzzle: A Guidebook For Leaders"

The spectrum of customers served by any government agency presents a puzzle of personal profiles, each with needs that evolve during life journeys that span years, career changes, and shifting economic, social, and family circumstances. Across the public sector, leaders increasingly recognize the rationale for improving customer experience -enhanced ability to achieve agency missions, outperformance in meeting budget goals, and more engaged employees. Yet we find many governmentleaders stumbling as they address how to unearth poor customer experiences, improve them, and piece together a complete picture of their customers and the elements of a culture to sustain improvement over time.

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The binding of this edition is Paperback.

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