Name: The Multichannel Challenge
SKU: 56091313
Price: 9675.00 TWD
Availability: InStock
Author: Wilson, Hugh
ISBN: 9781138441040

Select your country

Americas

Europe

Rest of the world

Type

Physical Book

Author

Hugh Wilson

Publisher

Routledge

Language

English

Format

Hardcover

ISBN13

9781138441040

Edition No.

Synopsis "The Multichannel Challenge"

While innovation in products and services continues apace, today's competitive strategy is equally based on innovation in the route to market. Tesco.com, Direct Line, First Direct and easyJet are just a few examples of innovative channel strategies as a key component of the value proposition. We find ourselves in a multi-channel world. This book is drawn from the experience of major companies such as IBM, First Direct, Taylor Woodrow and BT. Lessons are explained clearly: be Multi not multiple; channels as weapons; think combinations; design from the top, but think people and measure it. The key concepts are backed by carefully tested practical advice from making organisational change to understanding channel metrics. Based on work from Cranfield's world leading Customer Management Forum, this is the essential practical guide for senior management in key areas like marketing, sales, customer services and strategy.

Customers reviews

Have you read this book? Login to add your review.

More customer reviews

0% (0)
0% (0)
0% (0)
0% (0)
0% (0)

Questions and Answers about the Book

Do you have a question about the book? Login to be able to add your own question.

Opinions about Bookdelivery

More customer reviews

The Multichannel Challenge - Wilson, Hugh

Synopsis "The Multichannel Challenge"

Customers reviews

Frequently Asked Questions about the Book

Is the book original?

In what language is the book written?

What is the format of this book?

Questions and Answers about the Book

Opinions about Bookdelivery