Synopsis "Leveraging ITIL/ITSM Into Network Operations"
Air Force Network Operations (AFNetOps) controls the AF portion of the Global Information Grid (GIG). In order to do this efficiently, the USAF had to change the way it was operating and go away Centralized Control. Decentralized execution towards Centralized Control, Centralized Execution. This was done largely in part because the USAF was struggling in protection of critical information and the networks interconnection all of our installations. In the late 80's the United Kingdom created Information Technology Infrastructure Library (ITIL) whose purpose is to provide a practical no- nonsense framework for identifying, planning, delivering and supporting IT services for a business. Over the years, ITIL has become the defacto standard for all IT Service Management. In consolidating our Network Operations and Security Center operations, the USAF decided to take steps towards incorporating this standard. This research discovered how well ITSM was integrated into our AFNetOps posture and the collaborative efforts to standardize change management for the benefit of the Air Force. If indeed the USAF is to become another ITIL success story, it resides with the IT Service Management framework of guiding our NetOps.This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work was reproduced from the original artifact, and remains as true to the original work as possible. Therefore, you will see the original copyright references, library stamps (as most of these works have been housed in our most important libraries around the world), and other notations in the work.This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work.As a reproduction of a historical artifact, this work may contain missing or blurred pages, poor pictures, errant marks, etc. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
