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portada Quality & Performance Excellence
Type
Physical Book
Author
Publisher
Language
English
Pages
496
Format
Paperback
Dimensions
22.9 x 18.5 x 2.8 cm
Weight
0.82 kg.
ISBN13
9781305662223
Edition No.
0008
Categories

Quality & Performance Excellence

James R. Evans (Author) · Cengage Learning · Paperback

Quality & Performance Excellence - Evans, James R.

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Synopsis "Quality & Performance Excellence"

Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 8e presents the basic principles and tools associated with quality and performance excellence. Packed with relevant, real-world examples, the text thoroughly illustrates how these principles and methods have been put into effect in a variety of organizations. It also highlights the relationship between basic principles and the popular theories and models studied in management courses. The eighth edition reflects the 2015-16 Baldrige criteria and includes new boxed features, experiential exercises, and up-to-date case studies that give you practical experience working with real-world issues. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. In addition, chapters now open with a �Performance Excellence Profile� highlighting a recent Baldrige recipient.

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