你好! Shipping to Taiwan with premium packaging for just NT$300 

Ship to
Taiwan
0

My Account

  • argentina
  • chile
  • colombia
  • españa
  • méxico
  • perú
  • estados unidos
  • internacional

menu

Select your country

Americas

Europe

Rest of the world

portada Service Systems Implementation
Type
Physical Book
Publisher
Author
Language
English
Pages
310
Format
Paperback
Dimensions
23.4x15.6x1.8 cm
Weight
0.47 kg.
ISBN13
9781461428077
Categories

Service Systems Implementation

Demirkan, Haluk ; Spohrer, James C. ; Krishna, Vikas (Author) · Springer · Paperback

Service Systems Implementation - Demirkan, Haluk ; Spohrer, James C. ; Krishna, Vikas

Cheaper New Book Imported to Taiwan
Delivery: 22 Sep - 05 Oct Shipping: 12 to 16 business days.
NT$ 3,406
Faster New Book Imported to Taiwan
Delivery: 10 Sep - 18 Sep Shipping: 4 to 5 business days.
NT$ 4,636
NT$ 3,406

Choose the list to add your product or create one New List

Go to My Wishlists
Calculate shipping cost

Synopsis "Service Systems Implementation"

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions.The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience.Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

Customers reviews

More customer reviews
  • 0% (0)
  • 0% (0)
  • 0% (0)
  • 0% (0)
  • 0% (0)

Frequently Asked Questions about the Book

Is the book original?

All books in our catalog are Original.

In what language is the book written?

The book is written in English.

What is the format of this book?

The binding of this edition is Paperback.

Questions and Answers about the Book

Do you have a question about the book? Login to be able to add your own question.

Opinions about Bookdelivery

More customer reviews