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portada Thinking in Services: Encoding and Expressing Strategy Through Design
Type
Physical Book
Author
Publisher
Year
2018
Language
English
Pages
240
Format
Paperback
Dimensions
22.9x16.8x2 cm
Weight
0.59 kg.
ISBN13
9789063694890
Edition No.
1
Categories

Thinking in Services: Encoding and Expressing Strategy Through Design

Majid Iqbal (Author) · Bis Publishers · Paperback

Thinking in Services: Encoding and Expressing Strategy Through Design - Iqbal, Majid

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Synopsis "Thinking in Services: Encoding and Expressing Strategy Through Design "

We think we know services -- not a day goes by without using them -- until we have to design them. It is then that their realities confront us, teasing us sometimes. While services have always been 'designed', the qualities of their designs are more important than ever, given how much more we depend on them. Thus the need for deepening our understanding of what services are, what they can be, and why they fail -- often in unexpected ways. This book reveals the surprising design of services -- their internal structure or 'DNA' -- through simple diagrams. It introduces a language and format for describing the concept of a service with clarity and depth. And, it provides the principles for implementing strategy through design.

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