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Customer service Books

Transformative Marketing: Combining New Age Technologies and Human Insights

Philip Kotler

Palgrave MacMillan, Paperback, New

NT$ 1,278

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The Superpromoter: The Power of Enthusiasm

Vogelaar, R.

Palgrave MacMillan, Paperback, New

NT$ 1,850

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Crm Systems in Industrial Companies: Intra- And Inter-Organizational Effects

Perna, A. ; Baraldi, E.

Palgrave MacMillan, Paperback, New

NT$ 3,336

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Managing Online Reputation: How to Protect Your Company on Social Media

Pownall, Charlie

Palgrave MacMillan, Paperback, New

NT$ 1,162

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Brand Hate: Navigating Consumer Negativity in the Digital World

S. Umit Kucuk

Palgrave Macmillan, 2018, 2 edition, Hardcover, New

NT$ 3,066

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Building Great Customer Experiences

Shaw, Colin ; Ivens, John

Palgrave MacMillan, 2002, Hardcover, New

NT$ 1,850

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Valuing Customer Engagement: Strategies to Measure and Maximize Profitability

Kumar, V.

Palgrave MacMillan, Paperback, New

NT$ 1,278

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The Dominant Influence of Marketing in the 21st Century: The Marketing Leviathan

Kitchen, P.

Palgrave MacMillan, Paperback, New

NT$ 1,850

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Building Great Customer Experiences (Beyond Philosophy)

C. Shaw; J. Ivens

Palgrave Macmillan, 2002, 2 edition, Paperback, New

NT$ 1,850

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Customer Centric Support Services in the Digital Age: The Next Frontier of Competitive Advantage

Sheth, Jagdish N. ; Jain, Varsha ; Mogaji, Emmanuel

Palgrave MacMillan, Hardcover, New

NT$ 5,767

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Advances in Luxury Brand Management

Kapferer, Jean-Noël ; Kernstock, Joachim ; Brexendorf, Tim Oliver

Palgrave MacMillan, Hardcover, New

NT$ 5,767

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The DNA of Customer Experience: How Emotions Drive Value

Shaw, C.

Palgrave MacMillan, Paperback, New

NT$ 1,986

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Brand Hate: Navigating Consumer Negativity in the Digital World

Kucuk, S. Umit

Palgrave MacMillan, Paperback, New

NT$ 2,256

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Firm Competitive Advantage Through Relationship Management: A Theory for Successful Sustainable Growth

Deszczyński, Bartosz

Palgrave MacMillan, Hardcover, New

NT$ 1,162

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B2B Customer Engagement Strategy: An Introduction to Managing Customer Experience

Prior, Daniel D.

Palgrave MacMillan, Paperback, New

NT$ 2,661

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Business and Management Practices in South Asia: A Collection of Case Studies

Sikdar, Arijit ; Pereira, Vijay

Palgrave MacMillan, Paperback, New

NT$ 3,336

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Extending the Business Network Approach: New Territories, New Technologies, New Terms

Thilenius, Peter ; Pahlberg, Cecilia ; Havila, Virpi

Palgrave MacMillan, Hardcover, New

NT$ 3,336

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Revolutionize Your Customer Experience

Shaw, Colin

Palgrave MacMillan, Paperback, New

NT$ 1,479

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Luxury Selling: Lessons From the World of Luxury in Selling High Quality Goods and Services to High Value Clients

Francis Srun

Palgrave Macmillan, 2017, 1 edition, Hardcover, New

NT$ 1,986

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Managing Challenging Clients: Building Effective Relationships With Difficult Customers

A. Oade

Palgrave Macmillan, 2014, 1 edition, Paperback, New

NT$ 1,850

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Covid-19, Technology and Marketing: Moving Forward and the New Normal

Ratten, Vanessa ; Thaichon, Park

Palgrave MacMillan, Hardcover, New

NT$ 5,767

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Unmasking Financial Psychopaths: Inside the Minds of Investors in the Twenty-First Century

Gregory, D.

Palgrave MacMillan, Paperback, New

NT$ 1,850

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call centres and human resource management: a cross-national perspective

deery, stephen

palgrave macmillan, 2004, New

NT$ 3,352

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Trust, Institutions and Managing Entrepreneurial Relationships in Africa: An sme Perspective (Palgrave Studies of Entrepreneurship in Africa)

Isaac Oduro Amoako

Palgrave Macmillan, 2018, Hardcover, New

NT$ 3,336

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The Post-Pandemic Business Playbook: Customer-Centric Solutions to Help Your Firm Grow

Ofer Mintz

Palgrave Macmillan, 2022, 1 edition, Hardcover, New

NT$ 965

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Managing Challenging Clients

A. Oade

Palgrave Macmillan, 2011, Hardcover, New

NT$ 1,850

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Hello! And Every Little Thing That Matters

Kate Edwards

Palgrave Macmillan, 2016, 1 edition, Hardcover, New

NT$ 1,110

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Creative Cost-Benefits Reinvention: How to Reverse Commoditization Hell in the Age of Customer Capitalism

Dussart, C.

Palgrave MacMillan, Paperback, New

NT$ 1,850

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Advances in Luxury Brand Management

Kapferer, Jean-Noël ; Kernstock, Joachim ; Brexendorf, Tim Oliver

Palgrave MacMillan, Paperback, New

NT$ 5,767

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Luxury Selling: Lessons from the World of Luxury in Selling High Quality Goods and Services to High Value Clients

Srun, Francis

Palgrave MacMillan, Paperback, New

NT$ 1,580

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The dna of Customer Experience: How Emotions Drive Value

C. Shaw

Palgrave Macmillan, 2007, Hardcover, New

NT$ 2,256

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Advances in Corporate Branding

Balmer, John M. T. ; Powell, Shaun M. ; Kernstock, Joachim

Palgrave MacMillan, Hardcover, New

NT$ 4,957

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Service is Front Stage: Positioning Services for Value Advantage (Insead Business Press)

J. Teboul

Palgrave Macmillan, 2006, Hardcover, New

NT$ 1,850

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How to Appreciate Your Customers

B.H. Elvy

Palgrave Macmillan, 1995, Hardcover, New

NT$ 3,336

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Wise Family Business: Family Identity Steering Brand Success (Creativity, Education and the Arts)

Joachim Schwass; Anne-Catrin Glemser

Palgrave Macmillan, 2016, Hardcover, New

NT$ 2,481

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Trust, Social Relations and Engagement: Understanding Customer Behaviour on the Web

Padua, D.

Palgrave MacMillan, Paperback, New

NT$ 3,336

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The Future of Retail Banking

Divanna, J.

Palgrave MacMillan, Paperback, New

NT$ 1,850

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Breaking Through: Implementing Customer Focus in Enterprises (Bloomberg Professional Library)

S. Vandermerwe

Palgrave Macmillan, 2004, Hardcover, New

NT$ 1,856

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Outsourcing and Offshoring Business Services

Palgrave Macmillan, 2017, 1 edition, Hardcover, New

NT$ 5,227

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Customer Experience Management Rebooted: Are you an Experience Brand or an Efficiency Brand?

Steven Walden

Palgrave Macmillan, 2019, Paperback, New

NT$ 1,452

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Advances in Chinese Brand Management

Balmer, John M. T. ; Chen, Weifeng

Palgrave MacMillan, Hardcover, New

NT$ 4,687

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Online Impulse Buying and Cognitive Dissonance: Examining the Effect of Mood on Consumer Behaviour

Mattia, Giovanni ; Di Leo, Alessio ; Principato, Ludovica

Palgrave MacMillan, Hardcover, New

NT$ 2,121

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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies

P. Klaus

Palgrave Macmillan, Hardcover, New

NT$ 1,247

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Customer Engagement Marketing

Palmatier, Robert W. ; Kumar, V. ; Harmeling, Colleen M.

Palgrave MacMillan, Paperback, New

NT$ 7,118

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Advances in Chinese Brand Management

Balmer, John M. T. ; Chen, Weifeng

Palgrave MacMillan, Paperback, New

NT$ 4,687

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Social Commerce: Consumer Behaviour in Online Environments

Boardman, Rosy ; Blazquez, Marta ; Henninger, Claudia E.

Palgrave MacMillan, Hardcover, New

NT$ 5,767

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Unmasking Financial Psychopaths: Inside the Minds of Investors in the Twenty-First Century

Gregory, D.

Palgrave MacMillan, Hardcover, New

NT$ 1,850

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Service is Front Stage: Positioning Services for Value Advantage (Insead Business Press)

J. Teboul

Palgrave Macmillan, 2014, 1 edition, Paperback, New

NT$ 1,850

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Revolutionize Your Customer Experience

Colin Shaw

Palgrave Macmillan, 2004, Hardcover, New

NT$ 2,121

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Outsourcing and Offshoring Business Services

Willcocks, Leslie P. ; Lacity, Mary C. ; Sauer, Chris

Palgrave MacMillan, Paperback, New

NT$ 5,227

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